Shipping policy

SHIPPING POLICY

Fast. Reliable. Carefully Delivered.

At Nutrologica, we understand that receiving your order safely and on time is an important part of your shopping experience.

We work with trusted courier partners to deliver your wellness products securely to your doorstep.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after order confirmation.

Please note:

  • Orders placed on weekends will be processed on the next working day.
  • Orders placed on public holidays will be processed on the next business day.
  • Processing times may occasionally be extended during promotions, holidays, or periods of unusually high order volume.

Delivery Time

Standard delivery generally takes approximately 2–5 business days, depending on your delivery location.

Delivery may take longer for:

  • Remote or hard-to-reach areas.
  • Adverse weather conditions.
  • Public holidays.
  • Courier disruptions.
  • Unexpected logistical delays.
  • Circumstances beyond Nutrologica's reasonable control.

Estimated delivery times are provided as guidance and are not guaranteed delivery dates.

Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

  • Delivery location.
  • Order size.
  • Package weight.

From time to time, Nutrologica may offer free-shipping promotions. Any applicable promotion will be communicated through our website or official communication channels.

Order Tracking

Once your order has been dispatched, we may provide a tracking ID through WhatsApp or email.

You can use the tracking information provided by the courier to monitor your shipment.

Damaged or Defective Orders

We carefully prepare orders before dispatch.

If your order arrives damaged or you believe you have received a defective product, please contact Nutrologica as soon as possible after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or other relevant evidence, where applicable.

Our team will review the matter and work with you toward an appropriate resolution.

Nutrologica
Fast delivery. Trusted wellness.