Refund policy

RETURN & REFUND POLICY

Your Satisfaction Matters

At Nutrologica, your satisfaction is our priority. We are committed to providing high-quality organic wellness products and a smooth shopping experience.

If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must remain in its original packaging.
  • The product must be in the same condition in which you received it.
  • Valid proof of purchase must be provided, such as your order number, receipt, or invoice.

How to Request a Return

To initiate a return, please contact the Nutrologica team through:

  • WhatsApp: +92 311 7867023
  • Email: contactnutrologica@gmail.com
  • Website: www.nutrologica.com.pk

Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are generally processed within 7–10 business days after approval.
  • Only the cost of the returned product is refundable.
  • Original shipping charges are non-refundable.

Important Exceptions

Nutrologica does not accept returns for products that have been:

  • Opened or used.
  • Damaged after delivery due to customer handling.
  • Returned in a condition that does not meet our return requirements.

Products with a verified manufacturing defect may be eligible for a replacement, refund, or another appropriate resolution.

Nutrologica reserves the right to decline a return request that does not comply with the requirements of this policy.

Nutrologica
Natural Wellness. Thoughtfully Delivered.